While Installing or Updating Origin, you may face some common errors. But, This article is about how to fix origin error 9:0.
Like steam, Origin is a gaming platform owned by EA (Electronic Arts). To get access to some exclusive games like Fifa 20, You must use origin. Sometimes, Your experience with it may not go smoothly. Because You may get some common error codes while installing or updating it. One of the most common origin update error is 9:0. This problem is so stubborn that it may keep coming repeatedly forever until you fix it. However, when this problem appears, it may show you the following message-
Whoops! The Insteller encountered an error
The operating system is preventing us from modifying a necessary file. please reboot your machine and try again. temporarily disabling virus or malware scanner may help as well.
error code: 9:0
There are some tales that there is no solution for this error. I found a scary story of a user on the EA community forum. According to his comment, he was getting this error since 2016 and still having the same issue in 2019. I’m not sure about its authenticity. But, What I know is it may keep coming forever if necessary steps aren’t taken.
What Causes Origin Error Code 9:0?
The reason behind this origin error code 9:0 may be unknown or mystery. But, In many cases, corrupted or outdated .Net Framework can be one of the factors that causes this problem. Else, Your antivirus or any security programs installed on your PC may interfere with the origin installation process. That may be the reason you are getting this error. However, there are some common troubleshooting methods that may help you.
How to Fix Origin Error 9:0 while Installing/Updating It on Windows 10
If you want to get rid of this origin error, these methods may help you. As I was able to solve 9:0 on my PC, I assume any of these methods will work for most of you.
1. A Simple Restart
Trust it. Sometimes, A simple restart can solve big problems on Windows 10. It probably can save your day. Before giving your effort in other methods, I suggest you restart Windows. It may fix origin error 9:0. In fact, when you encounter this problem, the origin desktop client also suggests you restart your PC.
2. Disable Antivirus/Firewall Temporarily
As your first step to fix origin error code 9:0, you should disable your third-party antivirus, firewall or any security programs temporarily. Some antivirus programs like Malwarebytes, Bitdefender can interrupt origin update or installation process. As a result, It may fail to install its update file. It ends up showing you that error. So, To get rid of this type of problem, you should disable your antivirus programs temporarily. Then, see if it helps. If fixes the problem or doesn’t work, you can re-enable it.
3. Update .Net Framework
Perhaps, It is the first step you can take to fix origin error 9:0. Sometimes, The installed .Net Framework version may not be compatible with the latest Origin client. It can cause that error. So, To get rid of this problem, you must update the .Net Framework. It should help you to resolve the actual error. Here are the instructions.
- At first, Open the start menu, type optionalfeatures and hit enter. It will open the Windows Features window.
- Now, Make sure that the latest .Net Framework is checked. For example, Currently, .Net Framework 4.8 is the latest version.
- Click on OK. It will automatically install necessary files from online.
- Restart your computer.
Now, try to update or install the Origin client again. Hopefully, You won’t encounter the error again.
4. Install/Update Origin in Clean Boot
It is possible that any of the third-party services active in the background may be causing a problem. So, You are getting a problem while updating or installing origin. In this case, there is a thing you can do to get rid of this origin error 9:0. Just, Perform a clean boot. It will disable all third-party processes and give you a clean environment. To learn more, read: How to Perform Clean Boot.
5. Clear Origin Cache
Corrupted cache files also may cause this error. So, To fix origin error 9:0, you can clear origin data cache. If you don’t know how to do it, follow these instructions.
- At first, Open Run by pressing on Win + R on the keyboard.
- Then, type %Programdata%/Origin and hit enter. It will open the origin installation folder.
- Now, Delete all folders from there except the “Local Content” folder.
- Again, Open Run, type %Appdata%, and press enter.
- Delete the folder named “Origin.”
- Now, Try to open the origin client and try to update it.
It should solve the origin update error. However, If the problem still exists, follow the next methods.
6. Safe Mode with Networking
This is another working method to fix origin error 9:0. If none of the above methods work, I suggest you update the origin in safe mode with networking. Read: How to Boot Into Safe Mode
7. Re-Install Origin Client
It is one of the most working methods that solve origin error code 9:0. If you are still having this error, You can re-install the origin client. However, Before that, you should check a few things. Make sure you have a backup of the installed games on your PC. Then, Uninstall the origin completely. You can do it manually. But, If you use Revo Uninstaller, IObit Uninstaller or Ashampoo Uninstaller, you can do it very easily. Because These programs can completely uninstall anything from Windows 10.
After that, download and install the latest origin client. It should solve your problem. If you can’t install origin normally, do it in the safe mode like method 6.
8. Rename libeay32.dll
On Reddit and some other forums, a few users have claimed that it has fixed their problem. They suggested others to delete the libeay32.dll and try to re-install it. However, I also recommend this method to fix origin error 9:0. But, In a bit different way. I suggest you to rename the libeay32.dll to something like libeay32.dll.old. It will allow you to restore it if anything goes wrong. However, here are the steps.
Step 1: End OriginWebHelperService Process
To be able to rename or delete the libeay32.dll from the origin directory, you must disable the origin web helper service from the background. To do it, follow these instructions.
- At first, Right-click on the taskbar and choose Task Manager.
- Now, From the task manager, find the service process called OriginWebHelperService.
- Right-click on it and choose End task.
Step 2: Rename libeay32.dll
After killing that process, I suggest you go to the origin directory: C:\Program Files (x86)\Origin
Then, Rename the libeay32.dll to libeay32.dll.old.
Step 3: Re-Install Origin to Fix Error 9:0
Now, You will have to download the origin installer from origin and re-install it. It should repair the error 9:0.
9. Repair Corrupted System Files
I believe any of these six methods mentioned above fix your problem. But, If you still keep encountering the error code 9:0 with the origin, it may be your last option. Sometimes, Any of the core components of Windows may become damaged for various reasons. As a result, Users may face errors while doing certain tasks. It is possible that the Origin error is also related to this issue. So, I suggest you take steps to solve that problem first. If you don’t know the procedures, read: how to repair corrupted system files on Windows.
These are the most effective methods to troubleshoot origin error 9:0. Hopefully, Any of them will work so you can continue your gaming experience.